Refund policy
Returns
Our policy lasts 30 days from the date of delivery. If 30 days have passed since your item was delivered, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, undamaged, and in the same condition you received it, including its original packaging.
Non-Returnable Items:
- Gift cards
- Sale or clearance items
- Items returned more than 30 days after delivery
- Any item not in its original condition, damaged, or missing parts due to reasons not caused by our error
To complete your return, we require proof of purchase (order number or receipt).
Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.
Late or Missing Refunds If you haven't received your refund, please:
- Check your bank account
- Contact your credit card company — posting can take several business days
- Contact your bank
- If you've done all of the above and still have no refund, email us at support@beyondunusual.com
Exchanges
We replace items only if they are defective or damaged upon arrival. To request an exchange, email us at support@beyondunusual.com within 30 days of delivery with a photo of the damage.
Gifts
If an item was marked as a gift and shipped directly to you, you'll receive store credit for the value of the return once the item is received. If the order was shipped to the gift giver first, the refund will be issued to them.
Return Shipping
Please email support@beyondunusual.com before sending any return — we will provide return instructions. Do not send items back to the manufacturer.
You are responsible for return shipping costs, which are non-refundable. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.